Appointment Center Representative

Company Description

Fitch Construction, Inc., is a full-service Remodeling and Design company offering America’s most trusted home improvement product brands. We service the Greater Rochester, Buffalo, and Finger Lakes region. We specialize in creating a unique fusion between nature and your home with Sunrooms, Skylights, and Decking. Our customers tell us they also love our Basement Finishing, Kitchen, and Bath remodeling too.

Fitch Construction is honored that our customers have given us an A+ rating with the Better Business Bureau. Fitch has won the Better Contractors Bureau “Award of Excellence” for our remodeling business practices. Our customers enjoy peace of mind with our five (5) year workmanship warranty and transferable lifetime warranty on our skylight and sun tunnel installations.

Job Description

Fitch Construction, Inc. is seeking individuals to handle inbound telephone and internet inquiries from customers considering our home remodeling services. Successful candidates will represent Fitch Construction services accurately and professionally in order to schedule an in-home appointment with one of our sales pros.

  • Answer calls, set free in-home sales appointments
  • Must have a warm Customer Service presence on the phone
  • Reaches out to leads and nurtures them, maintaining a customer/service relationship
  • Coordinates leads generated from internet-based companies/trade shows
  • Enter customer information gathered into company CRM program
  • Performs administrative functions to support all departments as needed
  • Restocks showroom documentation
  • Generates showroom appointments


  • Minimum 2 years of inside sales and/or customer service experience preferred
  • Strong phone presence and the ability to work in fast-paced environment
  • Excellent verbal and written communication
  • Strong listening skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficient in MS Word, Excel, and Outlook


Fitch Construction, Inc. offers a benefit package that includes health and vision plan, paid holidays, vacation, sick time, and a company matched retirement plan.

Would you like to be part of our highly trained team of construction professionals? Apply today (see form below).

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 Lead Foreman
 Skylight Installer
 Sunroom Installer
 Appointment Center Customer Service Rep
 Production Coordinator
 Production Manager
 In-Home Sales Rep

Equal Opportunity Employer
Fitch Construction, Inc. is an Equal Opportunity Employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Fitch Construction, Inc. is committed to complying with all applicable laws and providing equal employment opportunities to individuals regardless of race, color, creed, sex, marital status, age, national origin, physical handicap, disability, medical condition, ancestry or any other protected characteristic.


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